SecurionGlobal Dispatch · Secure Team Pilot

Latest tickets

Workflow at a glance

1. BDR enters new lead and tentative time.

2. Operations reviews service restrictions, customer forms and nine confirmation gates.

3. Operations assigns technician and confirms when allowed.

4. Technician starts work, records progress and must document the resolution.

5. Customer service or BDR finds completed work in the archive.

Ticket	Service / issue	Appointment	Assigned	Status

Scheduled appointments

Local appointment time · Central Time

Date / time	Ticket	Customer	Service	Technician	Status

Ticket	Customer	Completed	Outcome	Resolution notes

My notification preferences

Ticket assignment notifications use your company email. Technicians may also voluntarily opt into SMS alerts.

Authenticator verification

Protect your account with Microsoft Authenticator, Google Authenticator, or another TOTP app.

After enrollment, save the one-time recovery codes offline. An administrator cannot see your authenticator secret.

Assignment notification log

Provider accepted ≠ recipient delivered

Date (UTC)	Technician	Ticket	Channel	Trigger	State

Employee accounts

Only administrators can add, disable, reset or change permissions.

Employee	Role	Account	Last login	Actions

Offboarding safeguard

Disabling an account immediately invalidates its sessions and unused setup links. Completed tickets and audit history are preserved. Reassignment of unfinished tickets remains an Operations responsibility.

Recent security & activity events

When (UTC)	Employee	Action	Target

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Overview